Privacy Policy
Effective Date: August 6, 2026
JFX LOGISTICS LLC (“JFX Logistics,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request freight services, communicate with us, submit information through our online forms, or participate in our SMS and MMS messaging program.
This Privacy Policy applies to information collected through our website at https://jfxlogistics.com, by telephone, email, text message, online forms, and during the course of providing freight brokerage, transportation coordination, customer support, and related services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information.
Contact Information
We may collect:
Your name
Company name
Job title
Business or mailing address
Email address
Telephone and mobile telephone numbers
Preferred method of communication
Business and Account Information
We may collect information related to your company or business relationship with us, including:
Company name and business type
Billing and payment information
Tax or business-identification information
Customer, shipper, consignee, or carrier information
Motor-carrier authority and operating information
Insurance information
Credit references
Account records and service history
Shipment and Transportation Information
When coordinating freight transportation, we may collect:
Pickup and delivery addresses
Shipment dates and appointment times
Commodity descriptions
Freight dimensions, weight, quantity, and packaging
Equipment requirements
Rate and quote information
Bills of lading, proofs of delivery, rate confirmations, photographs, and shipping documents
Driver, dispatcher, carrier, shipper, consignee, and receiving-contact information
Shipment status, location, and tracking information
Information regarding delays, damages, shortages, claims, or delivery exceptions
Website and Device Information
When you use our website, certain information may be collected automatically, including:
Internet Protocol address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General geographic location derived from an IP address
Website interactions and form submissions
Communications
We may maintain records of communications with you, including:
Emails
Telephone-call notes
SMS and MMS messages
Photographs and documents sent by text
Customer-service inquiries
Quote requests
Opt-in and opt-out records
Other correspondence
2. How We Collect Information
We may collect information:
Directly from you
Through website forms
During telephone conversations
Through email, SMS, or MMS communications
From your employer or company
From shippers, carriers, consignees, drivers, dispatchers, or other parties involved in a shipment
From publicly available business sources
From service providers that support our business operations
Through cookies and similar website technologies
3. How We Use Information
We may use information to:
Respond to inquiries and quote requests
Arrange and coordinate freight transportation
Communicate with shippers, carriers, drivers, consignees, and customers
Provide pickup, transit, and delivery updates
Exchange shipping documents, photographs, proofs of delivery, and related records
Establish and maintain business accounts
Evaluate carriers and business partners
Process invoices, payments, and account records
Provide customer service
Investigate shipment delays, damages, shortages, fraud, theft, claims, or other incidents
Maintain regulatory, insurance, safety, and compliance records
Send service-related emails, telephone calls, SMS messages, or MMS messages
Operate, maintain, and improve our website and services
Protect our rights, systems, customers, and business
Prevent fraud, unauthorized activity, and misuse
Comply with applicable laws, regulations, legal proceedings, and governmental requests
Enforce our agreements and policies
4. SMS and MMS Messaging Program
JFX LOGISTICS LLC may send SMS or MMS messages only to recipients who have provided consent or when otherwise permitted by applicable law.
Messages may concern:
Freight quotes
Load opportunities or load information
Pickup and delivery details
Shipment-status updates
Appointment changes
Driver or carrier communications
Bills of lading and proofs of delivery
Shipment photographs
Service issues
Account communications
Customer support
Message frequency varies based on shipment activity and communication needs. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing goods or services.
You may opt out of SMS or MMS messages at any time by replying STOP. After opting out, you may receive one final message confirming that the opt-out request was processed.
For assistance, reply HELP, call 859-374-7700, or email sales@jfxlogistics.com.
Wireless carriers are not responsible for delayed or undelivered messages.
5. Mobile Information and SMS Consent
JFX LOGISTICS LLC does not sell, rent, share, transfer, or disclose mobile telephone numbers, SMS opt-in information, or messaging-consent data to third parties or affiliates for marketing or promotional purposes.
SMS and MMS consent is specific to JFX LOGISTICS LLC and is not transferable to another business.
We may disclose mobile information only to vendors and service providers that help us deliver requested communications, such as telecommunications, messaging-platform, hosting, customer-management, or technical-service providers. Such providers may use the information only to provide services on our behalf and not for their own marketing or promotional purposes.
The categories of information described in this section exclude text-messaging originator opt-in data and consent. That information will not be shared with third parties or affiliates for marketing or promotional purposes.
6. How We Disclose Other Information
We may disclose information other than SMS opt-in and messaging-consent data in the following circumstances.
Transportation Participants
We may provide information to shippers, motor carriers, dispatchers, drivers, consignees, warehouses, receivers, insurance providers, and other parties when reasonably necessary to quote, arrange, monitor, complete, document, or resolve a shipment.
For example, a carrier may need a pickup address, delivery address, contact name, telephone number, appointment time, and shipment details to complete transportation services.
Service Providers
We may use service providers to support:
Website hosting
Email and telecommunications
SMS and MMS delivery
Customer-relationship management
Accounting and payment processing
Data storage and backup
Information security
Analytics
Insurance, compliance, or claims administration
These providers are permitted to process information only as reasonably necessary to perform services for us.
Legal and Compliance Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with a law, regulation, subpoena, court order, or governmental request
Respond to law enforcement or regulatory authorities
Investigate fraud, theft, safety incidents, cargo claims, or unlawful activity
Protect the rights, safety, property, and security of JFX LOGISTICS LLC, our customers, carriers, service providers, or others
Establish, exercise, or defend legal claims
Enforce contracts and policies
Business Transactions
If JFX LOGISTICS LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed as part of that transaction, subject to applicable law.
Mobile telephone numbers and SMS messaging-consent data will not be transferred to another entity for that entity’s marketing or promotional use without separate consent where required.
7. We Do Not Sell Personal Information
JFX LOGISTICS LLC does not sell personal information in exchange for money.
We do not sell, rent, or provide mobile telephone numbers or SMS opt-in information to data brokers, lead generators, advertisers, affiliates, or other parties for marketing or promotional purposes.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning
Remember preferences
Understand website traffic
Measure performance
Detect security issues
Improve website content and usability
A cookie is a small data file placed on a device when a website is visited. Browser settings may allow you to block or delete cookies. Blocking certain cookies may affect the operation of some website features.
We may use analytics providers to understand general website usage. Analytics information may include device information, general location, pages visited, and website interactions.
9. Data Retention
We retain information for as long as reasonably necessary to:
Provide services
Maintain customer, shipment, carrier, and accounting records
Document consent and opt-out requests
Resolve claims or disputes
Meet contractual obligations
Comply with legal, tax, insurance, regulatory, and recordkeeping requirements
Protect against fraud and unauthorized activity
Enforce our legal rights
Retention periods may vary based on the type of information and the reason it was collected.
Opt-out records may be retained to ensure that future messaging preferences are honored.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, electronic transmission, telephone system, messaging platform, or data-storage method can be guaranteed to be completely secure. You should use care when transmitting sensitive information electronically.
11. Your Choices and Rights
Depending on applicable law and your relationship with us, you may request that we:
Provide information about personal information maintained about you
Correct inaccurate information
Delete certain information
Limit certain uses or disclosures
Stop sending marketing communications
Update your communication preferences
Some information may need to be retained for legal, regulatory, fraud-prevention, accounting, claims, contract, or operational reasons.
To make a privacy request, email sales@jfxlogistics.com, call 859-374-7700, or write to:
JFX LOGISTICS LLC
550 Mason Road
Taylor Mill, KY 41015
We may need to verify your identity before completing a request.
12. Communication Preferences
You may unsubscribe from promotional emails by using the unsubscribe instructions contained in the message or by contacting us at sales@jfxlogistics.com.
We may continue sending non-promotional communications concerning active shipments, requested services, account matters, invoices, security, or legal notices.
SMS and MMS
Reply STOP to a message from JFX LOGISTICS LLC to opt out of SMS and MMS communications.
Reply HELP for assistance.
You may also call 859-374-7700 or email sales@jfxlogistics.com to update your messaging preferences.
Telephone Calls
You may ask us not to make promotional telephone calls. Requests will be honored as required by applicable law.
13. Third-Party Websites and Services
Our website or communications may contain links to websites or services operated by third parties.
JFX LOGISTICS LLC does not control and is not responsible for the privacy, security, content, or practices of third-party websites. You should review the privacy policy of any third-party website before providing information.
14. Children’s Privacy
Our website and services are intended for businesses and adults involved in transportation and logistics.
We do not knowingly collect personal information from children under 13. If we learn that information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
15. United States Operations
JFX LOGISTICS LLC operates in the United States. Information submitted to us may be processed and stored in the United States.
By using our website or services, you understand that information may be transferred to and processed in locations where our service providers operate, subject to applicable privacy and data-protection requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, technology, or business practices.
When changes are made, the updated policy will be posted on this page and the effective date at the top will be revised.
Material changes may also be communicated through our website or another appropriate method.
17. Contact JFX LOGISTICS LLC
Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:
JFX LOGISTICS LLC
550 Mason Road
Taylor Mill, KY 41015
Website: https://jfxlogistics.com
Email: sales@jfxlogistics.com
Telephone: 859-374-7700
For SMS assistance, reply HELP, call 859-374-7700, or email sales@jfxlogistics.com.
To stop receiving SMS or MMS messages, reply STOP.